Beambox automatically keeps a record of whether your guests are opted in to receive marketing emails and SMS messages. This is used to ensure that email and SMS are compliant when sending within the Beambox platform.
Note: It is also used in our integrations and export features to ensure you receive only opted-in profiles.
To get started, you'll need to locate the guest within your Beambox guest database by following these steps:
Head to your guest database:
Choose + Add Filter:
Note: We recommend searching for the guest using their name or email address. You can choose which filter you require from the drop-down menu:
Searching for a guest using their name
To search for a guest using their name, select the following filters:
Full Name
Contains
Then enter the customer's full name or part of their full name
Select Done
Searching for a guest using their email address
To search for a customer using their email address or part of their email address, select the following filters:
Email
Contains
Then enter the customer's full email address or just part of it.
Select Done
Any guests that match your criteria will now be displayed within your guest database:
Click on the guest in question to be taken to their guest profile:
Select the three dots located in the top right-hand side of the guest profile and choose Unsubscribe:
A pop-up will appear asking you to confirm that you want to unsubscribe this guest. To unsubscribe the guest, select Yes and unsubscribe this guest!
The guest's Subscribed status will now change automatically:
How to Unsubscribe from Our Mailing List
We respect your inbox and understand that preferences can change. If you would like to stop receiving our email updates, please follow the steps below:
Step 1: Open Any Email from Us
Locate a recent email sent from our team.
Step 2: Scroll to the Bottom
At the footer of the email, you will find an “Unsubscribe” or “Manage Preferences” link.
Step 3: Click “Unsubscribe”
Select the unsubscribe option and follow the instructions on the page.
Step 4: Confirm Your Request
You may be asked to confirm your decision. Once completed, your email address will be removed from our mailing list.
Processing Time
Please allow 24–72 hours for the request to be fully processed. You may receive one final email during this period. Also, you need to complete the unsubscribe process to completely remove yourself from the mailing lists.