What is Review Automator

Grow your online reviews on autopilot with Review Automator

Libby Anderson avatar
Written by Libby Anderson
Updated over a week ago

Review Automator gives you an overview of all of your online reviews in one central place. Using our Review Automator will push your positive reviews online and deflect any negative ones.

It works by first connecting to your review sites and collecting all of your previous reviews. At the same time, a new Interaction email called "Review Automator" will be created. This email is sent to your guests based on your chosen recipient list.

If your guests rate 4 or 5 stars they will be asked to leave their review on one of your review sites. However, if they choose a rating of 3 stars or less they will be redirected to an internal feedback form πŸ‘‡

The feedback will be visible on your Reviews dashboard, however, it won't be published to any online review sites. This lets you deflect the negative review without losing any guest experience insight.

You can also alter the trigger on the email to decide when your guests are prompted to rate their visit. And just like any Interaction, you can completely customise your email with our drag-and-drop designer 🀩

If you have more than one online review page set up, it will first give your customers the option to select which site they would like to use to leave their review:

Which review sites do we currently integrate with?

We currently integrate with TripAdvisor, Google, Yelp and Facebook reviews.

Some notes on Review Automator:

  • Your online review pages will sync on a 24-hour basis to display new reviews πŸ•’

  • Feedback left through the feedback form will be displayed instantly

  • Beambox will run a check every day to match up your reviews to users of your WiFi login

  • You can disable or enable Review Automator at any time

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