If you haven't already, check out the video on using the Review Automator.
Review Automator gives you an overview of all of your online reviews in one central place. It works by firstly connecting to your review sites and collecting all of your previous reviews.
Review Automator also creates an Interaction which uses your branding to create a rating email. You can alter the trigger on the email to decide when your guests are prompted to rate their visit.
Just like any Interaction, you can completely customise your email with our drag and drop designer 🤩
If your guests select 🌟🌟🌟 or fewer stars they will be redirected to an internal feedback form. The feedback will be visible on your Reviews dashboard, however, it won't be pushed to any online review sites.
This lets you deflect the negative review without losing any guest experience insight.
If your guests select 4 or 5 stars, they are automatically pushed to your online review pages. If you have more than one online review page set up, it will first give them the option to select which site they would like to use to leave a review.
Some notes on Review Automator
- Your online review pages will sync on a 24-hour basis to display new reviews 🕒
- Feedback left through the feedback form will display instantly, as well as with email ratings ✉️
- Beambox will run a check every day to match up your reviews to users of your WiFi login
- You can disable or enable Review Automator at any time 👍🏼