If you haven't already, check out the video on using Review Automator.
Review Automator gives you a platform to overview all of your online reviews in one central place. It works by firstly connecting to your Review Sites and collecting all of your previous reviews.
Review Automator also creates an Interaction (Our platform for behavioural email sending) which uses your branding to create a rating email that will be sent to guests a day after they first visit. Just like any Interaction, you can completely customise your email with our drag and drop designer and you can alter the trigger to decide when your guests receive the email.
If your guests select 3 or less stars, they are redirected to an internal feedback form. The feedback will be visible on your Reviews dashboard, however it won't be pushed to any online review sites. This lets you deflect the negative review without losing any guest experience insight.
If they select 4 or 5 stars, they are automatically pushed to your online review page. If you have more than one online review page set up, it will first give them the option to select which site they would like to use to leave a review.
Some notes on Review Automator
- Your online review pages will sync on a 24 hour basis to display new reviews.
- Feedback left through the feedback form will display instantly, as well as with email ratings.
- Beambox will run a check every day to match up your reviews to users of your WiFi login.
- You can disable or enable Review Automator at any time.